Refund Policy
The users visiting Doctors For You‘s website can access the payment gateway / registration and use the said services and make payments. Doctors For You will provide a hassle-free online secured payment gateway registration option. There is no refund for the services purchased through Doctors For You’s website because the majority of the services provided by Doctors For You are services in nature; however, there are specific refund and cancellation conditions that may apply and can change from time to time depending on the service.
Refunds from Doctors For You will only be given based on the specifics of a certain situation. There will be no reimbursements for cancellations made after registering, unless management agrees to give a refund based on adequate evidence of incorrect denominations, factual errors, improper payment deductions, duplicate payments, or other circumstances.
Refunds, if any, will be issued to the same card or account that was used to make the original purchase, and they won’t be processed until the login information of the account holder has been verified. Under no circumstances will refunds be issued in cash or by check.
- Users cannot return the same order more than once.
- Doctors For You shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.
- Customers requesting serial or repeated refunds may be blocked to access the services provided on the website.
- For claiming refund, the payee should provide valid invoice of the services paid & ID documents of the customer who is seeking refund so as to be able to get the refund.
- No interest will be paid on refund
All reimbursements would be processed within a 14 & 21 day window. Any questions regarding the agreed-upon refund can be sent to info@doctorsforyou.ae along with the receipt number for which the refund is being requested.
The policy may be modified or changed at any time by Doctors For You without notice, publicity, or previous knowledge.
Doctors For You has the following Refund Policies for its OnSite Services:
| Type | Description of complaints related to service | Action |
|---|---|---|
| Billing concerns | Wrong billing | Refund – 100% refund of disproportionate bill amount |
| Delay in service | Delay | Refund or Repeat of the Service – As per the patient’s request |
| Not satisfied with our service | Unhappy after availing < 50% of service | Refund – 50% of bill amount |
| Not satisfied with our service | Unhappy after availing > 50% of service | Refund – 25% of bill amount |
| Discontinuation of service | Relocation – availed < 50% of service | Refund – 50% of bill amount |
| Discontinuation of service | Relocation – availed > 50% of service | Refund – 25% of bill amount |
| Discontinuation of service | Inability to continue service – availed < 50% of service | Refund – 50% of bill amount |
| Discontinuation of service | Inability to continue service – availed > 50% of service | Refund – 25% of bill amount |
REFUND POLICY FOR HOME HEALTHCARE PACKAGES
If the cancellation is requested within the service period/tenure, a pro rata refund will be issued for the remaining period if the services have not been utilized. Doctors For You shall decide whether to grant this refund.
REFUND POLICY FOR TELE-CONSULTATION PACKAGES
- If you cancel at any time before 48 hours, your patient deposit will either be forfeited and made available for future reservations, as per your request, or it will be returned.
- A cancellation fee of 50% of the amount for your scheduled appointment type is assessed for cancellations made after the allotted 24-48 hours.
- There is no refund if you cancel less than 24 hours before your scheduled appointment; you will be charged the entire consultation amount.
MODE OF REFUND
The mode of refund depends on the mode of payment used at the time of booking the service.
| Payment Mode | Refund Mode | Time |
|---|---|---|
| Credit Card/Debit Card/Net Banking | Refund will be processed to the same account used at the time of payment. | 14-21 business days |
| Cash Payment | Bank transfer to the bank account specified by the customer. | 14-21 business days |
